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Frequently Asked Questions

Are there no delivery zone ?

flowergiftcenter.com can deliver or reach almost everywhere within the United Arab Emirates. But there are some areas with respect to delivery just because of their remoteness and some areas have their own delivery restrictions such as armed forces.

what measure are taken so that my order arrived in perfect condition ?

All products are delivered through Flowergiftcenter.com with our own courier vans. Every essential evaluation is taken to make sure that the product arrives to the receiver in perfect condition and having a smile on the receiver face as it is our utmost priority. If a product is broken during arrival, please let us know as soon as possible, we will take every feasible step to rectify it.

Is the same day delivery possible ?

Yes! We can certainly have your order delivered today. Kindly order by the time listed below for each city:

Dubai: Order before 6pm
Abu Dhabi: Order before 1pm
Sharjah: Order before 5pm
Ajman: Order before 4pm
Same day delivery will be applicable on these hours.

How an Order is placed ?

Our Online Fresh Flower Store Flowergiftcenter.com is very convenient and easy to use; user will never face any difficulty to place an order. However, we will take your order; (i) Online, (ii) Through Live Chat, and (iii) By Phone.

(i) Online – Once you have selected the item, please click on Shop Now and proceed to Secure Checkout.

(ii) By Phone – Please call + (971) 4 4582508 during our office hours (8AM – 6PM GST Daily).

(iii) Through Live Chat – Just clicking on our “Live Help” option during our office hours (9AM – 10PM GST Daily).

What Option are available for the payments ? 

Payment can be accepting through Credit Card such as VISA, Mastercard, American Express and Discover.
Additional options contain:
– Pay tabe
– Cash Pickup | Cash on Delivery (C.O.D)
– Money Transfer | Bank Transfer
– Western Union

Am I secure while using my credit card ?

All credit card information is passed through UCC SSL certificates, which categorized in to the world-class standards in online credit card security. This information is gathered and processed on the protected servers of a large national bank, customers are completely satisfied that their credit card information will not be leaked.

will my contact and other information be kept confidential ?

Our utmost priority is to secure the personal information of our customers. Our company hasn’t share customers personal information for the use of third-party or sells it to marketing agencies. In case of any legal requirement such as fraud, or law-enforcement request, here we are bound to give your personal information may be shared upon request from the related government authorities.

what is the process of order cancellation and and return policy ?

We will 100% refunds you if the order cancellation request will be in 24 hours after placed the order. If the order has been shipped, the shipping fees are not refundable. In the case of perishables like flowers, chocolate, fruit, etc. 50% of the product amount is also not refundable.

Is it possible to deliver order on a specific date and time ?

Definitely, we promise to deliver your order on your requested date. As far as delivery time is concerned, kindly mentioned the time in order placing given form so that we can deliver with the 

that specific time. However, an accurate timeline cannot be guaranteed. Order deliveries are made among the time range that you have been selected during checkout.

Can a Delivery Be a Surprise?

Yes off course, but only we can do this with the customer special instructions orders are delivered as a surprise. Recipient will never know before until our team will reach there to deliver. We promise to make the surprising memorial day of recipient life.

Do You Deliver anonymously ?

Yes, we do delivery anonymously. If the recipient doesn’t want to accept anonymously then gift will be return to us.

Will you call the Recipient before Delivering?

Yes, it’s our company policy (but not applicable when surprise delivery) to call the recipient before delivery to make sure the correct address, and the confirm recipient is at that address at the time of delivery.

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